Click Here to Register for The Auvik Summit > How an $8M MSP Converts 47% of new MRR Deals Watch Jamie present how his $8M MSP converts 47% of new MRR Support Deals and learn chapter by chapter how he lays out his IT Services Proposal. Special Offer If you decide to invest in the Invarosoft ITMS CX Platform you will get a copy Jamie’s IT Services Proposal Template as part of our
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Feature Releases Q4 2019 Self-Service Bot Now you can reduce tickets by turning your IT Glue or other Documentation into a Self-Service Bot! The goal is to stop 5-10% of these tickets – every day! Smart Engineer Bot With our Smart Engineer Bot you can attach instructions or documentation links to your tickets per client and per user to help Engineers get access to the information they need
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Register for the MSP Voice Webinar Register for MSP Voice Webinar > If you’d like to find out more about how the Invarosoft ITSM Customer Experience Platform (ITSM CX) can help your MSP reduce tickets, increase productivity and improve your customer experience – register for our latest Webinar. How Apps, Bots & Automation are revolutionizing
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In 2018 the Service Desk Institute (SDI) released their Customer Experience in ITSM Report which highlighted that “customer satisfaction is the most significant indicator of success on the service desk”. They found that “Customer Experience (CX) focused targets become a new approach to measuring more emotional, customer-focused agreements between service desks and their customers.” The problem
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As an MSP owner a question I often ask myself and that circulates around our industry, favored by ChannelE2E’s content czar Joe Panettieri, is when will we move forward using the power of Bots, AI and Automation? The industry hasn’t evolved much from the current PSA, RMM and Documentation tools. So what’s next? Who will make the first move? Well I’m pleased to say Invarosoft® is putting our entry
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I hear all the time from MSPs wondering how to grow past $1M revenue and beyond. The reality is, it’s really hard. It takes time, energy and a never die attitude. In today’s article I’ll give you the secrets to how we grew our MSP from $0 to $8M+ organically over 19 years using referrals, Google Adwords and focusing on conversion. The Top 3 MSP KPIs You Need to Know Firstly, let’s be clear on
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Your MSPs goal for optimal performance is to get 60% of your tickets via ITSupportPanel and 40% via phone. Let me explain. The Ticket Quantity Formula We have worked out a formula to determine how many tickets per day you will receive for IT Support. For every 100 desktops/laptops you manage you will get 3-4 tickets per day. So if you manage 1000 desktops/laptops, you should get
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To chat or not to chat? That is certainly the question many MSPs are asking themselves as they attempt to enhance their customer experience (CX). In today’s article we will talk about why Chat hasn’t been successful for ‘most’ MSPs and the alternative technology to consider. As an MSP with almost 50 staff, we get over 100 tickets every day, so efficiency around our time is of the utmost
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New kid on the block Electric is disrupting the MSP market and taking clients from traditional MSPs by challenging the status quo and offering a human assisted AI chat service powered by Slack. They have raised over $34 million in Series A & B venture capital and are hell bent on re-inventing how IT support is delivered. But for traditional MSPs, don’t worry, fellow start-up and IT Support
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When I think about the most important battleground which will be fought in 2019 that’s going to impact an MSPs future success or failure, it’s definitely customer experience (CX). The MSP Market is Saturated with Competition As a fellow MSP we’ve been thinking about CX for a long time and it’s probably the reason our MSP has scaled organically to over $8M in revenue compared to the average MSP
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