As an MSP you need to deliver a great customer experience (CX) to keep clients happy and there are a number of ‘brand touch points’ for you to choose from. One of those touch points is your PSA web portal and today we’ll focus on why ‘web portals’ simply don’t work or add much value. Customer Experience Explained Customer experience (CX) is the product of an interaction between an organization
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Coming to IT Nation 2018 in Orlando? Register for ‘MSP Minds’ – Free Workshop If you’re an MSP coming to IT Nation feel free to register for MSP Minds and get some amazing insights from fellow MSP owners. Hosted by Invarosoft and Wise-Sync, you’ll hear about ‘The Pyramid for MSP Success’, how to prepare your MSP for exit and get to see a great panel of industry veterans including Jerry Koutavas,
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Feature Release Latest Agent Release 18.47 We have now officially released our latest Windows Agent to ‘stable’ which is 18.47. It includes bug fixes and feature enhancements such as the ability to hide the ‘Affected User’ field and run ‘AppPath Look Up Executions’ mentioned below. Push Notifications Cut through the noise of email and communicate with beautiful branded Push Notifications
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To help MSPs scale their business our CEO, Jamie Warner, has provided a summary of the ingredients he believes leads to sustained success. This is called the ‘Pyramid for MSP Success’ and is based on Jamie’s experience growing his MSP, eNerds, organically to over $7M since starting the company in 2000 aged 22. Listen to the Podcast The Pyramid For MSP Success These ingredients
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Invarosoft™ attended our third ASCII IT Success Summit in Ann Arbor, Michigan, and we were excited to win Best Education presentation voted by ASCII members. Event Summary The ASCII Ann Arbor Summit had over 100 MSPs in attendance and it was a great opportunity for CEO, Jamie Warner, and VP Success, Jessica Ross to once again meet ASCII members and discuss their unique MSP
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Invarosoft™ attended our second ASCII IT Success Summit in Chicago, Illinois, and we were very humbled to win (for the second month in a row) Best Rapid Pitch voted by ASCII members. The event was a great opportunity for CEO, Jamie Warner, and VP Success, Jessica Ross to once again meet ASCII members and discuss their unique MSP requirements. Invarosoft took home ‘Best Rapid Pitch’ for our
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Invarosoft™ was pleased to attend the ASCII IT Success Summit in Austin, Texas, and pleasantly surprised to win Best Rapid Pitch voted ASCII members. The event was a wonderful opportunity for CEO, Jamie Warner, and VP Success, Jessica Ross to meet ASCII members and we were very impressed by the amazing ‘Texas Welcome’. Invarosoft took home ‘Best Rapid Pitch’ voted by the members for our talk
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In today’s ‘feature spotlight’ learn how our fantastic new feature ‘forms’ is helping MSPs increase their accuracy and speed to close tickets. The Problem = Incorrect Information One of the most common frustrations with receiving tickets by phone and email is that you often don’t get the right information and then you have to go back and forth with the user to get it. The most common
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If it’s not already obvious when you’re selling IT Support Services, you’ve got a sea of competitors ALL around you competing for the same deal. If you want to scale you need to figure out how to differentiate your services. Understanding the Purple Cow Concept The first concept to understand is that from a customers perspective most MSPs look exactly the same. We are all selling the fact we
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ITSupportPanel (ITSP) is a massive step up from your RMM Agent for support. You still need your RMM, but our intuitive app is the ‘one-pane of glass’ for the end user to access ALL of your IT services. #1 – ITSP actually gets used The common feedback is that end users don’t use the RMM agent so why would they use ITSP? The secret source is the easy to find ‘IT’ button. It’s that
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