We believe your clients and your staff are waiting for you to deliver a better IT support experience. It’s an app economy, people love using apps, so why are we stuck in the past with email? Here are the top 10 reasons why your MSP or IT Department should replace email support with our customizable app ITSupportPanel™. #1 – Email is hard to remember How do you ensure EVERY person you support
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Webcast: “10 Tips to Managing MSP Operational Efficiency” Join 2 former MSP owners: Colin Knox, CEO of Passportal and Jamie Warner, CEO of Invarosoft as they discuss tips to managing MSP operational efficiency. Learn how Passportal and Invarosoft can help your MSP Succeed! EVENT INFORMATION: January 23rd, 1-2 PM MST REGISTER HERE: Register
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If it’s not already obvious, there seems to be an App for everything. Social, banking, music, health, reading, the list goes on. But hang on a minute. Where’s the App for IT Support? Why hasn’t the IT Support industry joined the App Economy? Should we be embarrassed? This is the question I asked my MSP, eNerds, back in 2009 and the reason we built ITSupportPanel. We wanted to help MSPs deliver
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Invarosoft was pleased to attend IT Nation 2017 and would like to say a big thanks to the team at Connectwise for putting on a truly amazing event – it was massive. As a Sponsor it was our first official in-person unveiling of Invarosoft and our products ITSupportPanel, ITNewsPanel and ITAppsPanel so was a special event for the team. Our booth was buzzing and we got to meet hundreds of amazing
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Invarosoft is pleased to announce we have been selected as a Finalist at The Australasian Startup Awards 2017 for ‘Best Bootstrapped Startup’. Congratulations to the team for your hard work and indeed our wonderful partners who believe in our company and product. Our goal as always is to help MSPs and IT Providers deliver a premium customer experience, increase productivity and increase
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You might not have realized but your end user IT Support experience is less than impressive. But don’t worry it’s not your fault, you’re just stuck in IT Support 1.0. The next evolution is coming and today I’ll explain about IT Support 2.0. IT Support 1.0 The traditional approach for delivering IT Support, I like to call IT Support 1.0, has been Phone, Email and Web Portals. The problem
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If it’s not already obvious growing an MSP is hard work. In today’s article I’ll tell you how we grew from $3M to $7M in 4 years selling to Small to Medium Businesses (SMBs) without increasing our leads. The Market Statistics Prove Growth is Hard Let’s look at the statistics provided by our good friends at AutoTask and ConnectWise. Did you know that 80% of MSPs manage under 2500 desktops and
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Invarosoft was pleased to attend Autotask Community Live 2017 and would like to say a big thanks to the team at Autotask for putting on an amazing event. As a Silver Sponsor it was our first official in-person unveiling of Invarosoft and our products ITSupportPanel, ITNewsPanel and ITAppsPanel so was a special event for the team. Our booth was buzzing and we got to meet hundreds of amazing MSPs
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Why are you turning your Engineers into admin staff by getting them to log tickets manually in your PSA? Get the client and end users to do the hard work! Does this sound familiar for your MSP? Each day your clients don’t use your PSA web portal to log tickets. Instead, the tickets come in via the phone OR email. Every time a ticket comes in your Service Desk or Engineers have to
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ROI Tip #1 Charge More to Existing Clients (8x to 16x ROI) ITSupportPanel demonstrates visible value to your clients and improves their productivity. Now you can consider charging for your innovative software. It’s always hard to increase your rates, so don’t do this, add another line item for ITSupportPanel. If you charge an affordable $50 or $100 per month flat fee per customer, multiplied by
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