Your MSPs goal for optimal performance is to get 60% of your tickets via ITSupportPanel and 40% via phone. Let me explain. The Ticket Quantity Formula We have worked out a formula to determine how many tickets per day you will receive for IT Support. For every 100 desktops/laptops you manage you will get 3-4 tickets per day. So if you manage 1000 desktops/laptops, you should get
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Invarosoft Finalist – Best Bootstrapped Startup – Australasian Startup Awards 2018 Invarosoft is excited to announce that Invarosoft is a finalist for the second year in a row at the Australasian Startup Awards 2018. With over 500 nominations, Invarosoft was selected as a top 5 finalist in the ‘Best Bootstrapped Startup’ category. The awards recognises the top up-and-coming startups,
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How MSP eNerds Plays On Both Sides of the Channel MSP (eNerds) turned solution provider (Invarosoft), is playing on both sides of the channel, an interesting dichotomy the industry is seeing more and more often. CEO Jamie Warner weighs in on his unique solution and the effect it has had on operational efficiency.. Read Article Ready to replace email support
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The Pyramid for MSP Success If you missed the Auvik Podcast on Frankly MSP, then now’s your chance to listen to CEO, Jamie Warner, talk about ‘The Pyramid for MSP Success’. Jamie grew eNerds organically from $3 million to $7 million in revenue in four years. The company made the MSPmentor501 for seven years in row. He credits that success to the tips and insights he shares in his
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Invarosoft has outlined plans to reduce workload and improve productivity for managed service providers (MSP) amid a heightened need for automation. Headquartered in Sydney, the software-as-a-service (SaaS) start-up serves an emerging market within the channel, focusing on client portal software. Built from the ground up, Invarosoft’s product line-up aims to remove the manual process
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Coming to IT Nation 2018 in Orlando? Register for ‘MSP Minds’ – Free Workshop If you’re an MSP coming to IT Nation feel free to register for MSP Minds and get some amazing insights from fellow MSP owners. Hosted by Invarosoft and Wise-Sync, you’ll hear about ‘The Pyramid for MSP Success’, how to prepare your MSP for exit and get to see a great panel of industry veterans including Jerry Koutavas,
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Feature Release Latest Agent Release 18.47 We have now officially released our latest Windows Agent to ‘stable’ which is 18.47. It includes bug fixes and feature enhancements such as the ability to hide the ‘Affected User’ field and run ‘AppPath Look Up Executions’ mentioned below. Push Notifications Cut through the noise of email and communicate with beautiful branded Push Notifications
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Check out our latest Webinar with the amazing Steve Taylor from MSP Webinars. Invarosoft CEO, Jamie Warner, discusses our 2018 and 2019 road-map and the latest features of the product. Webinar Summary In the first 15 minutes you will learn how Jamie’s MSP doubled in size to over 40 staff organically by replacing email support with a desktop & mobile App called ITSupportPanel. You will
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In today’s ‘feature spotlight’ learn how our powerful feature ‘push notifications’ will help your MSP or IT Department cut through the noise of email. The Problem = Users Don’t Read Email The reality is we ALL get far too much email. Your clients or staff are in the same boat. Imagine trying to send an email about the latest Phishing Scam, Network Upgrade or for On-boarding, it’s usually
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To help MSPs scale their business our CEO, Jamie Warner, has provided a summary of the ingredients he believes leads to sustained success. This is called the ‘Pyramid for MSP Success’ and is based on Jamie’s experience growing his MSP, eNerds, organically to over $7M since starting the company in 2000 aged 22. Listen to the Podcast The Pyramid For MSP Success These ingredients
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