To chat or not to chat? That is certainly the question many MSPs are asking themselves as they attempt to enhance their customer experience (CX). In today’s article we will talk about why Chat hasn’t been successful for ‘most’ MSPs and the alternative technology to consider. As an MSP with almost 50 staff, we get over 100 tickets every day, so efficiency around our time is of the utmost
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New kid on the block Electric is disrupting the MSP market and taking clients from traditional MSPs by challenging the status quo and offering a human assisted AI chat service powered by Slack. They have raised over $34 million in Series A & B venture capital and are hell bent on re-inventing how IT support is delivered. But for traditional MSPs, don’t worry, fellow start-up and IT Support
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When I think about the most important battleground which will be fought in 2019 that’s going to impact an MSPs future success or failure, it’s definitely customer experience (CX). The MSP Market is Saturated with Competition As a fellow MSP we’ve been thinking about CX for a long time and it’s probably the reason our MSP has scaled organically to over $8M in revenue compared to the average MSP
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Feature Release December 2018 Improved Ticket Type Selection We have now officially released our latest Windows Agent to ‘stable’ which is 18.61. Your active agents will automatically update to this version. It now includes a simpler ticket type selection to make it easier for clients. They just click the ‘type’ then the ‘subtype’ box changes immediately. Approvals We are super excited to
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Big congratulations to our VP Sales & Success, Jessica Ross, for being a finalist at the ARN Women in ICT Awards 2018. The ARN Women in ICT Awards (WIICTA) provide a program that promotes and recognises the professional achievements of female talent in the IT channel. In its seventh year, the Awards program recognises and celebrates the achievements of top female talent who have become
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Invarosoft is pleased to announce our integration with Wise-Sync helping MSPs get paid faster! MSP Efficiency One of the pillars of running a successful MSP center’s around cash flow excellence and delivering an exemplary customer experience (CX). With the new integration between ITSupportPanel™ and Wise-Pay, customers now have access to a streamlined customer experience from service
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Invarosoft Finalist – Best Bootstrapped Startup – Australasian Startup Awards 2018 Invarosoft is excited to announce that Invarosoft is a finalist for the second year in a row at the Australasian Startup Awards 2018. With over 500 nominations, Invarosoft was selected as a top 5 finalist in the ‘Best Bootstrapped Startup’ category. The awards recognises the top up-and-coming startups,
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How MSP eNerds Plays On Both Sides of the Channel MSP (eNerds) turned solution provider (Invarosoft), is playing on both sides of the channel, an interesting dichotomy the industry is seeing more and more often. CEO Jamie Warner weighs in on his unique solution and the effect it has had on operational efficiency.. Read Article Ready to replace email support
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The Pyramid for MSP Success If you missed the Auvik Podcast on Frankly MSP, then now’s your chance to listen to CEO, Jamie Warner, talk about ‘The Pyramid for MSP Success’. Jamie grew eNerds organically from $3 million to $7 million in revenue in four years. The company made the MSPmentor501 for seven years in row. He credits that success to the tips and insights he shares in his
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Invarosoft has outlined plans to reduce workload and improve productivity for managed service providers (MSP) amid a heightened need for automation. Headquartered in Sydney, the software-as-a-service (SaaS) start-up serves an emerging market within the channel, focusing on client portal software. Built from the ground up, Invarosoft’s product line-up aims to remove the manual process
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