Yes. Each device requires a license based on the fact an agent needs to be assigned to the device. We recommend always giving yourself a buffer of licenses due to the fact the software is so affordable.

You can always see your license usage in your Account and we will also proactively alert you through the system and via email.

ITSupportPanel is a monthly or annual subscription and all prices are in US Dollars. Your credit card is billed monthly or annually. With Annual Billing we provide a discount.

Yes. To use ITNewsPanel and ITAppsPanel you need to buy ITSupportPanel. These product features become available once you purchase the add-on licensing.

Yes. We have developed a simple step by step wizard to help you configure, design and deploy the software. We make it easy to use your favorite RMM software to deploy ITSP.

No, it’s nice and fast. Our simple to use step by step wizard, videos and tutorials means you don’t need any training and should be able to configure, design and deploy in a few hours.

Our current statistics of active users of the software shows that when ITSupportPanel is deployed, it is so much easier and faster than calling to log a support ticket, that clients end users feel more comfortable using ITSupportPanel. Our partners are reducing phone calls by up to 50%!

We support Autotask, ConnectWise, KaseyaBMS, Syncro, Repairshopr and PSA Agnostic. We are adding new PSA and Ticketing partners and will continue to expand this list to ensure your system is covered.

Yes. ITSupportPanel supports both cloud and on-premises partners!

ITSupportPanel is the only IT Portal Solution that has a native App working on Windows, Mac, IOS and Android! Our software is designed to ensure your unique brand (logo and colors) are seen everywhere by your clients, always showing them your value!

Our servers are based in Amazon Web Services (AWS) data centers in the USA. AWS data centers have been audited to SOC 1/SSAE 16/ISAE 3402 standards and meet PCI DSS Level 1 and HIPAA requirements.

No. ITSupportPanel is fully cloud hosted in AWS.

Yes indeed. That’s the whole benefit of ITSupportPanel. Your logo, your colors and full customization over the buttons and text.

Yes. If you have a client who sees the benefit of using their own brand with ITSupportPanel, you can configure just this one client (or how ever many you need) with their own colors and logo.