Measure and maximise client happiness at every touchpoint.
Customer feedback made simple. Collect CSAT and NPS, gain actionable insights, and report seamlessly through your PSA.
Everything you need
Powerful features designed specifically to streamline your workflow and deliver results.
Automated CSAT and NPS surveys
Send satisfaction surveys automatically after every resolved ticket, project, or call — no manual effort required.
PSA-integrated feedback collection
Connect to ConnectWise, Autotask, or HaloPSA to trigger surveys automatically and sync results back.
Real-time reporting and insights
Live dashboards show satisfaction scores by client, technician, and issue type updated in real time.
Identify risks and improve retention
Spot declining client satisfaction early with trend alerts so you can act before a client considers leaving.
Simple, fast setup for MSPs
Get up and running in minutes with pre-built templates and out-of-the-box PSA integrations designed for MSPs.
Capture feedback at the moment it matters most
HappySat triggers a one-click survey the instant a ticket is closed. Clients can respond in seconds from their email — no logins, no lengthy forms, just a simple rating and optional comment. Survey responses flow into your dashboard in real time, giving you a live pulse on client satisfaction across every interaction.
Coach your team with data, not guesswork
Every technician gets their own scorecard inside HappySat — showing their average CSAT score, response rates, and trend over time. Managers get a team leaderboard to spot coaching opportunities and recognise top performers. Filter by date range, client, or issue type to get surgical insight into where performance needs work.
Spot at-risk clients before they consider leaving
HappySat calculates a composite client health score by combining CSAT trends, ticket volume, resolution time, and survey response rates. When a client's score drops below your threshold, your account manager is alerted immediately — giving you the chance to reach out proactively before a bad experience turns into churn.
How it works
Connect
Integrate with your existing IT stack in minutes.
Configure
Set your rules, templates, and automated workflows.
Automate
Let the platform run while you focus on growth.
Ready to try HappySat?
Start your free, fully functional trial today — no credit card required.