Privacy Policy

At Invarosoft, we take privacy seriously. Please read this Policy carefully as it will help you make informed decisions about sharing your personal information with us. The defined terms in this Policy have the same meaning as in our Terms of Use, which you should read together with this Policy. By accessing our Services, you consent to the terms of this Policy and agree to be bound by it and our Terms of Use.

Invarosoft provides organisations with software applications to manage IT systems and ticketing procedures ("Service").

The Service may involve the use and storage of Data about a company or individual. That Data can include personal information which is information about an identifiable individual, and may include the individual's name, email address, job description and telephone numbers.

Invarosoft may collect personal information directly from you when you:

• Register to use the Service • Use the Service • Contact the Invarosoft support team • Visit our Website

You can always choose not to provide your personal information to Invarosoft, but it may mean that we are unable to provide you with some or all of the Service.

Invarosoft may also collect information from you about someone else. If you disclose personal information about someone else, you must ensure that you are authorised to disclose that information to Invarosoft. This means that you must take reasonable steps to ensure that you have complied with the Privacy Act 1988 and that the individual concerned is aware of and/or consents to the various matters detailed in this Policy, including the fact that their personal information is being collected, the purposes for which that information is being collected, the intended recipients of that information, the individual's right to obtain access to that information, Invarosoft's identity, and how to contact Invarosoft.

Where requested to do so by Invarosoft, you must also assist Invarosoft with any requests by the individual to access or update the personal information you have collected from them and entered into the Service.

Invarosoft collects your personal information so that we can provide you with the Service and any related services you may request. In doing so, Invarosoft may use the personal information we have collected from you for purposes related to the Services including to:

• Verify your identity • Administer the Service • Communicate with related service providers • Notify you of new or changed services offered in relation to the Service • Carry out marketing or training relating to the Service • Assist with the resolution of technical support issues or other issues relating to the Service • Comply with laws and regulations in applicable jurisdictions • Possibly provide to potential buyers of or investors in our business (subject to express confidentiality and privacy conditions) • Communicate with you

By using the Service, you consent to your personal information being collected, held and used in this way and for any other use you authorize. Invarosoft will only use your personal information for the purposes described in this Policy or otherwise with your express permission.

It is your responsibility to keep your password to the Service safe. You should notify us as soon as possible if you become aware of any misuse of your password, and immediately change your password within the Service or via the Forgotten Password process.

By using the Service, you agree that Invarosoft can access, aggregate and use non-personally identifiable data Invarosoft has collected from you. This data will in no way identify you or any other individual.

Invarosoft may use this aggregated non-personally identifiable data to:

• Assist us to better understand how our clients are using the Service • Provide our clients with further information regarding the uses and benefits of the Service • Otherwise to improve the Service

All Data, including personal and non-personal information, that is entered into the Service by you, or automatically imported on your instruction, is transferred to Invarosoft's servers as a function of transmission across the Internet. By using the Service, you consent to your personal information being transferred to our servers as set out in this Policy.

Cross Border: The third parties who host our servers do not control, and are not permitted to access or use your personal information except for the limited purpose of storing the information. Invarosoft may "disclose" personal information to third parties located overseas. We may use SaaS, cloud computing, servers or other technologies from time to time in the future and your information may be stored outside Australia. We will not disclose personal information to a recipient in a foreign country unless we are satisfied that the local laws are equal to or more stringent than the Australian Privacy laws, or we have a contractual arrangement that ensures that the recipient shall comply with the Australian Privacy Laws.

Invarosoft is committed to protecting the security of your personal information and we take all reasonable precautions to protect it from unauthorised access, modification or disclosure. Your personal information is stored on secure servers that have SSL Certificates issued by leading certificate authorities, and all Data transferred between you and the Service is encrypted. You can request further details about our security measures.

However, the Internet is not in itself a secure environment and we cannot give an absolute assurance that your information will be secure at all times. Transmission of personal information over the Internet is at your own risk and you should only enter, or instruct the entering of, personal information to the Service within a secure environment.

We will advise you at the first reasonable opportunity upon discovering or being advised of a security breach where your personal information is lost, stolen, accessed, used, disclosed, copied, modified, or disposed of by any unauthorized persons or in any unauthorized manner.

Invarosoft will only disclose the personal information you have provided to us to entities that are related to Invarosoft if it is necessary and appropriate to facilitate the purpose for which your personal information was collected pursuant to this Policy, including the provision of the Service.

Invarosoft will not otherwise disclose your personal information to a third party unless you have provided your express consent. However, you should be aware that Invarosoft may be required to disclose your personal information without your consent in order to comply with any court orders, subpoenas, or other legal process or investigation including by tax authorities, if such disclosure is required by law. Where possible and appropriate, we will notify you if we are required by law to disclose your personal information.

If you are required to pay for the Service and choose to pay by credit card, your credit card details are not stored by the Service and cannot be accessed by Invarosoft staff.

We never disclose personal information that we collect to a third party for the purpose of allowing them to direct market their products and services unless you have given us your permission for us to do this. We may disclose personal information within our group of companies for the purpose of direct marketing.

By accepting our services you expressly permit us to use your personal information for our direct marketing purposes and the purposes expressly set out in this policy. You consent to our use of your information to issue product and professional mail outs by email, fax, social media or letters and undertaking other marketing or service based activities. You may opt out of any direct marketing service at any time.

It is your responsibility to ensure that the personal information you provide to us is accurate, complete and up-to-date. You may request access to the information we hold about you, or request that we update or correct any personal information we hold about you, by setting out your request in writing and sending it to us at ask@invarosoft.com.

Invarosoft will process your request as soon as reasonably practicable, provided we are not otherwise prevented from doing so on legal grounds. If we are unable to meet your request, we will let you know why.

Access will be denied if: the request does not relate to the personal information of the person making the request; providing access would pose a serious and imminent threat to the life or health of a person; providing access would create an unreasonable impact on the privacy of others; the request is frivolous or vexatious; the request relates to existing or anticipated legal proceedings; the information is subject to legal professional privilege; access would be unlawful; or denial of access is authorised or required by law.

We'll only keep your personal information for as long as we require it for the purposes of providing you with the Service.

In providing the Service, Invarosoft may utilise "cookies". A cookie is a small text file that is stored on your computer for record-keeping purposes. A cookie does not identify you personally or contain any other information about you but it does identify your computer.

We and some of our affiliates and third-party service providers may use a combination of "persistent cookies" (cookies that remain on your hard drive for an extended period of time) and "session cookies" (cookies that expire when you close your browser) on the website to, for example, track overall site usage, and track and report on your use and interaction with ad impressions and ad services.

We may collect information about how you interact with our websites and services, including pages visited, navigation paths, features viewed or used, referral information, and other interaction data. We may use cookies, browser storage and similar technologies to collect or temporarily store this information.

Where you subsequently provide us with identifying information, for example by submitting an enquiry, registering for a trial or creating an account, we may associate your previous website interactions with the information you provide. We use this information to understand customer journeys, improve our websites, products and services, measure the effectiveness of our marketing, and communicate with prospective and existing customers.

You can set your browser to notify you when you receive a cookie so that you will have an opportunity to either accept or reject it in each instance. However, you should note that refusing cookies may affect the functionality of the Service.

The website may contain links to other websites operated by third parties. Invarosoft makes no representations or warranties in relation to the privacy practices of any third party website and is not responsible for the privacy policies or the content of any third party website. Third party websites are responsible for informing you about their own privacy practices.

If you have any queries or complaints about our Privacy Policy please contact us at ask@invarosoft.com.

Invarosoft® Pty Ltd Email: ask@invarosoft.com